"By July 2020, Kmart wants to source 100% of its cotton more sustainably."
The Australian retailer is targeting a powerful consumer group.
After 80 years, Sussan has revealed several strategies to stay ahead.
"Particularly at the moment, there's a big spotlight on sustainability."
"One of the greatest challenges in the AUNZ retail industry is that retail isn’t seen as a career."
It is now one of the most female-dominated boardrooms in Australia.
"Once we find a reasonable long-term solution, we will expand the program nationally."
"In the USA, it is now standard in the industry to have a comprehensive sustainability program."
"As an industry, we all need to recognise there is still a lot of work to do."
"Our customers consistently rate their interactions with our team at customer satisfaction scores of over 90%."
"Each year we host one of a kind events for our clients."
"We are doing everything we can to avoid 'lazy retailing'."
"The campaign reached over 12 million people in the first week."
"We collect as much data as possible to help us navigate any risk."