The designer brand reveals how it has mastered vertical retailing. Read more
This strategy raised revenue by 2.9% in one of the most competitive seasons.
How December ruined a bumper 5-year run for the brand.
The PR maven talks about a "make or break" venture for brands.
"Our customers consistently rate their interactions with our team at customer satisfaction scores of over 90%."
In 2019, consumers want greater personalisation, better value and more convenience.
"The results were considerably higher than our average conversion rate."
"We didn't realise we would get much traction but it's actually really important for people."