Almost 40% of people who have bought goods online experienced problems with their purchase, according to a recent NSW Fair Trading survey.
More than 1100 people participated in the online survey, with results revealing that 39% of respondents came across issues with a purchase made within Australia.
Close to half the issues related were in relation to goods being delivered late or damaged, or not arriving at all.
Other common problems included faulty products; items being different to those advertised; and unexpected charges.
Consumers who purchased from overseas also reported a lack of information regarding currency, high shipping costs, communication issues and fraudulent use of their credit card.
Minister for better regulation Matt Kean said a growing number of Australian consumers were looking for greater online transparency, similar to that of entering a bricks-and-mortar store.
“Australians spend more than $11 billion every year shopping online so it’s really important to remember you have the same rights buying online from an Australian supplier as you do when you walk into a shop.
“The survey revealed that online shoppers want to see more transparency about who they are buying from, and prefer to deal with online traders that had an ABN, registered business name and a physical address, as well as a published complaints procedure.
“There are however many simple ways to ensure you’re getting a fair go, like checking the supplier’s refund and dispute resolution policies, before buying online.”