Myer, Rebel and Skechers have take out the Roy Morgan Annual Customer Satisfaction Awards for 2021.
The three retailers won Department Store, Sports Store and Shoe Store of The Year respectively.
Roy Morgan CEO Michele Levine said 2021 was the second – and hopefully final – year heavily impacted by the COVID-19 pandemic.
“We have now come through a second year of COVID-19 and with a highly vaccinated population we are starting to put the pandemic behind us.
"Although the pandemic proved tough for many businesses there were also others that thrived were recorded with high levels of customer satisfaction.
“Shoe Store of the Year Skechers performed exceptionally well by winning all 12 monthly customer satisfaction awards in 2021 to win its first Annual Customer Satisfaction Award.
"There were ten other brands to have a perfect year including fellow retailers Myer, The Reject Shop, Bunnings Warehouse, Rebel and JB Hi-Fi – all of which won in both years of the pandemic – 2020 & 2021."
Levine said retailers will need to maintain their commitment to satisfaction in the coming year.
“Although the last two years have provided an unprecedented challenge to the way of doing business for many companies the emergence of inflation around the world, including in Australia during the last few months, presents a new challenge many are now facing for the first time.
“The ABS inflation reading for the year to March 2022 showed inflation hitting an annual rate of 5.1% - the highest for over 20 years – and the likelihood is that it will continue to increase in the months ahead. Rising prices will test the abilities of companies to keep their customers satisfied during the remainder of this year and into the future.
“The 33 businesses honoured in this year’s Roy Morgan Annual Customer Satisfaction Awards have thrived despite the adversity of 2021 and can look forward with confidence to deal with the new challenges of rising prices and interest rates having satisfied their customers at a higher level than any of their competitors.”
Myer GM of operations Gary Stone praised the efforts of the department store's team.
“2021 was a year of adjusting to a new way of living and working for our team members and customers.
"We are thrilled that once again our customers have recognised our hard working team by choosing Myer as their Department Store of the Year.
"Congratulations to our entire team across our Stores, Distribution Centres and Support Office for continuing to put our customers first in everything that you do."