Myer and Amazon have announced a strategic partnership - Amazon Hub.
Launching on September 8, Amazon Hub is a network of Amazon parcel pickup points located at Myer Hub counters in 21 of Myer’s stores.
Upon checkout on Amazon.com.au, customers select the Myer store location most convenient for them as their delivery location.
As soon as their parcel arrives, they receive an e-mail notification with a unique code to present at their nominated Myer store for collection.
Customers then have seven days to collect their parcel from their designated store.
Delivery to an Amazon Hub at Myer is available for millions of items sold on amazon.com.au.
There are plans to expand Amazon Hub into further Myer stores pre-Christmas, including Myer’s regional store locations, providing additional convenience to Australians around the country.
Myer chief customer officer Geoff Ikin welcomed the move.
“This partnership is about combining our services to create greater convenience for our customers.
"It’s solution led thinking for time poor customers, who can access Myer’s great range of services and brands that we believe Amazon customers will take advantage of when collecting their parcel.
So for the customer, for Myer and for Amazon it’s a win-win scenario.
“Additionally, given the current restrictions that Australian’s are experiencing, and with many customers rightly concerned about multiple trips to fulfil their shopping needs.
"Myer is uniquely placed to offer easy access and parking, and a safe environment where customers can shop our range of products and services, as well as now collect their Amazon purchases at 21 selected locations.
“This will mean more customers coming into store, more regularly, to collect their Amazon parcel, or Myer purchases, and whilst there taking advantage of in-store services, such as beauty services and cafés– truly offering a one-stop-shop that integrates the online and offline worlds.
“Our Click & Collect counters are a one-stop-shop for many services in addition to collection or drop off, customers are able to buy gift cards, create a registry, return items, speak with a dedicated team member or pick up their purchase.
"This partnership enhances that offering, increasing convenience for both our customers.”
Amazon Australia director of operations Craig Fuller agreed.
“Since launching Amazon.com.au in 2017, we’ve committed to making e-commerce rooted in low prices, vast selection, and convenience a part of everyday life for Australian customers.
“We’re excited now to partner with one of Australia’s most well-known and trusted retailers, Myer, to provide customers around Australia with new and alternative delivery locations for their orders.
"Not only does it provide our customers with more control, but it enables them to enjoy a quick and simple pickup experience at Myer’s network of conveniently located stores.
“Amazon Hub will allow Myer customers to order from a catalogue of millions of products on Amazon, and have them ready for collection at Myer’s well-known store locations."