Sunglass Hut is the latest retailer to find itself in hot water over staff underpayment - this time involving 620 employees.
It joins MJ Bale, Michael Hill and Super Retail Group in fielding similar scandals.
Alarmingly, a recent survey has revealed that two thirds of payroll managers admit they lack all the knowledge expertise they need for their role.
The Australian Payroll Association commissioned a survey of 601 payroll managers across the country’s big and small businesses and across a range of different industries to uncover how qualified and competent payroll managers felt performing their role.
The findings revealed that 67 per cent of payroll managers believed they need more training to help them interpret payroll legislation, awards, complex calculations and other technical aspects of their payroll responsibilities.
When asked if they felt that their current responsibilities required more knowledge than they currently have, one in two (50 per cent) agreed that was the case.
The majority of payroll managers (83 per cent) admitted that their responsibilities at work had grown and become more complex as a result of changes to awards and legislation.
Despite this, 42 per cent of payroll managers confessed that the last time they had any kind of payroll training was more than two years ago.
If they had to clarify a piece of legislation, 23 per cent stated that government departments couldn’t always be relied on to answer their questions.
New research from Payroll HQ has found that just 10 per cent of operational payroll staff have a basic competency-based payroll qualification.
Shockingly, the data also found that one in three respondents were using payroll platforms that were developed prior to the very first iPhone which was released in 2007.
Payroll managers in small businesses are least qualified
Payroll managers in small businesses were more likely to feel undertrained and underqualified. Eighty-six (86) per cent of those in small organisations (1-50 employees) admitted that they feel that they need more training compared with 64 per cent in medium-sized organisations (200-1000 employees) and 57 per cent in large organisations (5000-plus employees).
By a similar token, 63 per cent of small organisations (1-50 employees) believe their current responsibilities require more knowledge than they currently have, compared with 44 per cent of medium-sized organisations (200-1000 employees) and 38 per cent of large organisations (5000-plus employees).
The manufacturing and financial services industries have the least qualified payroll managers
Eighty (80) per cent of payroll managers in the manufacturing industry and 77 per cent in the financial services industries believe they need more training to do their job.
Likewise, 64 per cent in financial services and 68 per cent in manufacturing say their current responsibilities require more knowledge than they have.
These rates are higher than the rates in other industries: retail and eCommerce; education and training; building and construction; healthcare, disability and social services; professional scientific and technical services; and IT, energy, utilities and telecommunications.
Australian Payroll Association CEO Tracy Angwin said the results were concerning.
“Payroll is an intrinsic part of any organisation and needs to be conducted by qualified and well-trained professionals.
"With employee payment legislation constantly changing, it is crucial for payroll managers to have the relevant qualifications and to keep updating their knowledge by attending training sessions regularly."