Global eyewear brand Specsavers has been awarded the ABA100 Winner for Process Innovation in the Australian Business Awards 2023.
Specsavers ANZ director of central operations Gareth Dixon said the recognition is due to its implementation of QuickPay for Windows in November 2022.
The technology allows its team members to process customer transitions from any dispense desk in-store.
“We are committed to continuously innovating and improving our in-store systems, providing an exceptional customer experience for every customer, every time,” Dixon said.
“Our teams recognised an opportunity to remove the single transaction point within each store by utilising technology and integration to turn every dispense desk into a customer transaction point, adding 5, 10 or even 20 new locations within stores.
“This instantly removed bottlenecks, improving ease and convenience for our store team members and customers alike.
“We are proud to receive such a prestigious award recognising our ongoing commitment to innovating and enhancing our in-store experience for everyone.
The ABA100 recognition comes as the global eyewear brand was listed as the 8th best workplace in Australia by Great Place To Work for 2023.
Specsavers was the only retailer to rank in the large business category (1,000+ employees) this year and also marks the first time Specsavers has been listed. No large-size retailer was listed in the top 10 in 2022 and 2021.
The ‘Australia’s Best Workplaces’ list is determined through a survey by Great Place To Work, where employees share confidential quantitative and qualitative feedback about their organisation’s culture by responding to 60 statements on a 5-point scale and answering two open-ended questions.
Specsavers MD Paul Bott welcomed the recognition, saying it reflects the dedication of its store partners and team members.
“Specsavers is, and has always been, a company built on great people,” Bott said. “Our vision is to change lives through better sight and hearing, and it is our people who help make the difference to the lives of Australians every day.”