FASHION – CUSTOMER SERVICE MANAGER – 3+ YEARS EXPERIENCE – FASHION ACCESSORIES

SALARY On Application

Fashion – Customer Service Manager – Manage Your Own Team – Good Communication Skills

:: SUPPORT YOUR OWN TEAM

Our client is seeking a Customer Service Manager who is looking for a new challenge. Ideally you will have the dedication to grow the operation and functions of the Customer Service Centre.

You will manage a team of customer service representatives who receive customer enquiries, enter customer orders and follow up on customer issues. A ‘hands on’ approach and a demonstration of strategic leadership along with an understanding of the workings of a customer service division are required.

Key Responsibilities Include
:: Manage the Customer Service Budget
:: Monitor the day-to-day running of the customer service centre, including key customer relations, weekly reporting, retail staff support and complaint handling.
:: Ensure objectives and productivity targets are met
:: Continuous improvement of the centre performance

To be successful you will have experience in fashion or a related industry, exposure to managing staff, understand the workings of customer service division and respond well to the demands as team leader.

Please note, only those applicants with relevant industry experience will be contacted in relation to their application.

Please email a detailed resume to: hayley@scarlettrecruitment.com.au

For further opportunities please see our website www.scarlettrecruitment.com.au